2017: How Virtual Humans Could Transform the Brand Experience
From 2017.
“How Virtual Humans Could Transform the Brand Experience”
Author Brad Howarth. Published in CMO Magazine. 28 November 2017.
The rise of artificial intelligence is bringing with it the advent of a new age of robotic humans. We look at their impact on service and engagement. Article includes an interview with Marie Johnson on the work of Nadia and its implications more broadly.