2020: “Postcards from Tomorrow”.  This book is a collection of 270 letters from women, from all walks of life, to their 21-year-old-selves.  All proceeds from the sale of the book are for Lou’s Place, Sydney’s only daytime drop-in centre for female victims of domestic violence. I wrote a letter for this collection. Published 6 March 2020.

2020: “Website consolidation: A failed paradigm”.  Author Marie Johnson. A 20 year perspective on the failed doctrine of whole-of-government website strategies, and a forward look to reimagined immersive augmented servicing. Published in CIO Magazine. 25 February 2020.

2020: “The Digital Devaluation of Dwellings”. Author Marie Johnson. In an ageing society and where home affordability is an almost unbearable burden for young people, will the digital devaluation of dwellings affect the intergenerational transference of wealth and be a black swan scenario for economies? Published on LinkedIn. 21 February 2020.

2020: “Avatars and Life After Death”. Author Marie Johnson. There have been many articles about the story of Jang Ji-Sung meeting the virtual reality version of her daughter, Na-yeon, who died at the age of seven. Questions about ethics and the grieving process have been raised. My perspectives on why this is a humanitarian application. Published on Medium. 20 February 2020.

2020: “Human Conversations and Digital Humans – Not Just a Pretty Face”. Author Marie Johnson. There is much hype about AI digital humans. But what are they and what do they do? How are they created? And why the current prevalence of female personas? This article explores these questions and more through the human need for conversation, a journey I have been on for several decades. Published on Medium. 5 February 2020.

2019:  “Digital Human Helps Hearts”.  Author Johanna Cano. This article covered my presentation at Cucalorus and “Hanna”, the Digital Human Cardiac Coach project I am doing with Chris Hillier, Executive Director Innovation and team at the New Hanover Regional Medical Center (NHRMC), North Carolina. Published in WilmingtonBiz, North Carolina. 15 November 2019.

2019:  “Cucalorus Connect: Virtual Reality, Digital People and More”. Article in WilmingtonBiz on my presentation at Cucalorus on the work being done with the New Hanover Regional Medical Center (NHRMC) on “Hanna”, the Digital Human Cardiac Coach”. Innovative technologies and discussions on their implications, including the idea of having Michael Jordan as a digital cardiac coach for the community, were highlighted in Wilmington during the Cucalorus Connect Conference. Author Johanna Cano. Published in WilmingtonBiz, North Carolina. 14 November 2019.

2018: “Authentic Inclusion: Drives Disruptive Innovation”. Author Frances West, former Global Chief Accessibility Officer, IBM.  In Authentic Inclusion(TM) Drives Disruptive Innovation, thought leader, speaker, strategy advisor, and women-in-technology trailblazer Frances West proposes new ways that business leaders can affect sustainable and scalable change--and tap into tremendous opportunities--by viewing inclusion as strategic and by addressing diversity proactively. The “Nadia” project was recognised and discussed in detail in this book.  Published December 2018.

2018: “Digital humans” in government’s Transformation Strategy a Welcome World First”. Author Marie Johnson. This move establishes a new benchmark globally. For many years, I have been publicly advocating for this, and I know personally how inherently liberating this capability is to a great many people. I am pleased with the Government’s recognition of the role that digital humans will play in service delivery. Published in CIO Magazine. November 2018.

2018: “APS Centre of Excellence to Develop the Next Generation of Robot Public Servants”. Author Stephen Easton. Really pleased to see The Mandarin picking up the discussion on AI-powered digital humans and servicing models that bring back the human dimension. New areas of public policy interest, including ethics and human rights. (But we are not building “robot public servants”!) Published in The Mandarin. November 2018.

2018: “Why Artificial Intelligence is a Human Right.” Author Marie Johnson.  2018 is a monumental year regarding human rights; it’s the 70th anniversary of the Universal Declaration of Human Rights, a remarkable document to be read in conjunction with the UN Convention on the Rights of Persons with Disabilities. 2018 also marks the Convention’s 10th anniversary. As the artificial intelligence (AI) era inexorably unfolds across every dimension of our life, the principles enshrined in these two human rights documents can steer this great innovation in a direction that will benefit all humanity. Published in CIO Magazine. June 2018 

2018: “Get Ready for the Digital Human Workforce.”  Author Amy Sarcevic. This article was published by Informa, ahead of my presentation “Putting a Face onto AI” at the AFR Innovation Summit held on 30 July 2018.

2018: Chapter 48 “Digital Humans in Healthcare” in the book “Augmented Health(care)TM: “the end of the beginning” by Dr Lucien Engelen. Can you imagine a world in which Digital Humans play the role of  cardiac coach? Lucien Engelen is the founding director of the REshape Center for (healthcare) innovation (since 2010) at Radboud University Medical Center in Nijmegen The Netherlands. As of May 2018, he was appointed as Global Strategist Digital Health Edge Fellow at the Deloitte Center for the Edge. He is also core faculty at Singularity University’s Exponential Medicine in Silicon Valley (since 2011) and CEO of his own company called Transform, an expert in front-end healthcare innovation and a passioned and valued inspirational public speaker on the change of health(care). Published May 2018.

2018: Immortality is Available Now – And it’s Not as Science Fiction Predicted. Author Marie Johnson. Over the past few decades, technology innovation has closed the gap on science fiction prediction – now we’ve passed it. Conversations spanning lifetimes are an unexpected but exciting consequence of digital disruption. It’s time to contemplate the immortality economy.  Published on Medium. 5 January 2018.

2017:  Abandoned by Government eHealth – Heart Patient Turns to Apple. Authors Allan Johnson and Marie Johnson. In the late 1980’s, Allan Johnson — an RAAF aeronautical engineer, was doing research into expert systems, the forerunner of artificial intelligence. Some 30 years later as a heart patient, his health is becoming increasingly dependent on AI. Apple has quietly unleashed the ehealthcare revolution. Published on Medium. 7 December 2017.

2017:  Australian Senate Inquiry into the Delivery of Outcomes Under the National Disability Strategy to Build Inclusive and Accessible Communities. Presented by Marie Johnson, as a Director of the Australian Information Industry Association (AIIA). A perspective on the role of technology innovation to the achievement of accessibility and inclusion outcomes. Published in the Parliament of Australia Hansard. Hearing date 1 November 2017.

2017: How Virtual Humans Could Transform the Brand Experience. Author Brad Howarth. The rise of artificial intelligence is bringing with it the advent of a new age of robotic humans. We look at their impact on service and engagement. Article includes an interview with Marie Johnson on the work of Nadia and its implications more broadly. Published in CMO Magazine. 28 November 2017.

2017: We Stopped the Conversation for Two Decades – AI is Bringing it Back. Author Marie Johnson. The past 20 years avoided the conversation and the human experience, because it was believed that conversations were unaffordable. Next 20 years is exactly the opposite. The conversation economy will explode across the globe in all sectors – from enterprise through to consumer.  Published in CIO Magazine. 28 October 2017.

2017: Looking Beyond the Hype:  AI’s Real Potential as a Transformative Technology. Author Brad Howarth interviewing Marie Johnson and other speakers ahead of the IAPA Annual Conference. Published on IAPA website. 4 October 2017.

2017:  Awe or Armageddon: the Reality of AI in Business. Marie Johnson interviewed by IAPA ahead of the IAPA Annual Conference. Published on the IAPA website. 4 October 2017.

2017: Effective Data Outcomes Require Diverse Human Inputs. The importance of thought diversity, and how mono-culture can lead to negative consequences in data use. Author Brad Howarth interviewing Marie Johnson and other speakers ahead of the IAPA Annual Conference. Published on IAPA website. 9 October 2017.

2017: When Disability Entrepreneurs Re-Imagine the Human Experience for Everyone. Author Marie Johnson. Co-designing with people with disability achieved the world’s first empathetic digital human for service delivery. July 2017.

2017: The Dawn of the Unstructured Era Will Change CFO Roles. Author Hamish McNicol interviewing Marie Johnson ahead of the New Zealand CFO Summit. CFO’s should be very worried as many of those roles will be automated. The disruption that’s coming over the next 10 to 15 years is extremely different from past disruptive episodes. Published in Stuff NZ. 26 February 2017.

2017: Australia is Not a Screw-Up Nation. Author Marie Johnson. As a public entrepreneur, I need to get something off my chest. As someone who has worked with people to deliver things to government over decades, as a global technology leader, company owner and AIIA board director, I would like to tell Australia and its children what an amazing future we have to look forward to. Published in CIO Magazine and The Mandarin, 16 January 2017. 

2016: The Ripping Point Part 2: A World Without Websites. Author Marie Johnson. The second instalment of the ‘ripping point’ series looks at why governments and organisations persist with the outdated notion of websites and portals when the very foundations of the web are changing. Published in CIO Magazine, 28 September 2016.

2016:  The Ripping Point Part 1: Where Entire Industries Meet Their Digital Demise. Author Marie Johnson. And why “customer-centric” is a silly strategy. Published in CIO Magazine, 14 July 2016. 

2016: Hollywood, DARPA and Innovation in the Public Service. Author Marie Johnson. Despite homogeneity, within government’s human capital lie true entrepreneurs. DARPA’s “special forces” model is an unconventional approach to unlocking potential, writes a veteran of wicked problems. Published in The Mandarin, 19 February 2016.

2015: Recruitment Reform Urged to Include Staff on Autism Spectrum. Author Stephen Easton interviewing Marie Johnson.  Recruitment practices that are too homogenous and demand basic skills like teamwork, communication and even literacy are keeping out people whose unique neurology could be valuable. Published in The Mandarin, 2 November 2015.

2015: Social Services Just the Beginning for SAP’s Digital Institute. Author Stephen Easton interviewing Marie Johnson. The National Disability Insurance Agency has joined two Australian universities as founding members of new privately funded research institute that aims to explore revolutionary models of public service delivery underpinned by big data and digital transformation. Published in The Mandarin, 28 October 2015.

2015: Disability System to Tap IBMs Watson. Author Byron Connolly interviewing Marie Johnson. Johnson told CIO that the disability system will be truly intelligent and self-learning, enabling people with disabilities to interact through ‘gamified’ content or avatar interfaces, driven by Watson. “This is the first application of Watson in this space to gain insights into the disability sector … it’s about having insight through the Watson technology that can evolve over time and to make the services continually more refined.” Published in CIO Magazine. 14 October 2015.

2015:  Digital Disruption:  the Dawn of Augmented Retail. Author Marie Johnson. What Happens When Retail Becomes Software? The tidal wave of disruption is about to hit the retail sector hard. When the retail industry becomes software, the economics of the industry transform beyond efficiency. When the retail industry becomes software, policy decision makers will have unprecedented policy options – software for the first time will itself will become a policy lever. Will government and industry understand and grasp this opportunity? July 2015.

2015: New Thinking Required for National Disability Technology. Author Byron Connolly interviewing Marie Johnson.  When we talk about accessibility, this takes what that means to a different level – a very exciting level of innovation in co-design. Gamifying content – using computer game elements to help people navigate through services – may be an option. Published in CIO Magazine. 24 June 2015.

2015: Learning from Australia’s Past Efforts in Digital Identity. Author Marie Johnson. Truisms of digital identity no longer apply since the last major government effort. Marie Johnson, the former chief technology officer of the Access Card, has written a research paper on the adaptation and digital disruption of identity for this century. Published in The Mandarin, 15 June 2015.

2015: The Wrong Skills for the Wrong Century. Author Marie Johnson. Why the gap between the digital literacy of our millennials and other nations is increasing and what we can do about it. Published in CIO Magazine, May 2015.

2015: Adaptation and the Digital Disruption of Identity. Author Marie Johnson. This paper looks at the digital disruption of identity in Australia. It examines three significant reports released by the Australian Government in the second half of 2014 all of which made significant findings in relation to identity. What is offered is a perspective on the underlying fractures described in these government reports. What is proposed is a set of principles to guide the development of a digital identity strategy for Australia: the Adaptive Digital Identity Framework©. Did we not see the digital era coming – and the role that identity would play?

2015: Digital Identity in Australia. Author Marie Johnson. Presented at the European Digital Identity Event 2015 – “IDnext'15”, Noordwijkerhout (Netherlands). IDNext Conference in association with the (Dutch association of civil services). April 15-16, 2015.

2015: Kenya and the Digital Service Revolution We’re Waiting For. Author Harley Dennett interviewing Marie Johnson. Australian governments could learn a thing or two from developing countries about what a seamless digital service delivery can look like, and why it’s OK to let the private sector guide the next big thing. Published The Mandarin. 9 February 2015.

2015: Transformation Agency Caution: “Digital Lipstick” Won’t Work. Author Harley Dennett interviewing Marie Johnson. The focus must be on transformation – not “digital” – and that means some inconvenient truths will need to be faced about accountability and old structures that are not needed. Published in The Mandarin. 28 January 2015.

2014: The New Black Gold: the $48B Open Data Bonanza. Author Marie Johnson. The government's 'silo mentality' has created internal red tape around data exchange, which is preventing the open data movement from taking flight. Published in CIO Magazine. 6 November 2014.

2014: A Tale of Two Countries: the Digital Disruption of Government. This paper is a comparative review and discussion of the “e-government” / online programmes of Australia and the UK over the past 15+ year. Published by CAPAM. Authors: Marie Johnson and Dr Jerry Fishenden. Presented at the CAPAM 2014 Biennial Conference in Putrajaya, Malaysia from October 19 to 21, 2014.

2014: Digital Disruption – an Interview with Marie Johnson. Author Craig Thomler. Marie says that digital has been truly disruptive to society and is one of the most serious challenges to government administration in a century. She believes there’s two forms of disruption, unpredictable and predictable. The unpredictable kind includes real breakthroughs in technology and new and unique emerging business models that no foresight could have predicted. The predictable kind result from a series of incremental changes over a relatively long time – a ‘long tail’ of disruption based on the evolution of known technologies and business models. Published in eGovAU. September 2014.

2014: Context Needed in Metadata and Data Retention Debate. Author Marie Johnson. To say it’s just the metadata and “it’s not about content” fails to appreciate the dynamics of the digital era. Published in CIO Magazine. August 2014.

2014: No Welfare Reform without Digital Payments Transformation and Digital Identity Strategy - A Submission to the McClure Welfare Reform Consultation and the Murray Financial Systems Inquiry. Author: Marie Johnson, Centre for Digital Business. 4 August 2014.

2014: Now Hiring Public Entrepreneurs. A report by Accenture. This report examined challenges in public sector governance, leadership and innovation. Called for a new approach - “living large” - public sector entrepreneurship that would require leaders and workforces to be fearless when it comes to implementing change. I was one of the public entrepreneur leaders interviewed for this report. May 2014.

2014: Digital Disruption Seen Through Hundreds of Audits and Reviews – A Misreading of the Structural Signs of Disruption. Author Marie Johnson. A perspective on systemic and governance issues affecting public sector governance, performance and risk. April 2014.

2014: Calling for Digital Disruption – Not Business as Usual. Author Marie Johnson. A perspective on the Australian Government National Commission of Audit (NCOA). May 2014.

2014: Before this Decade is OUT…What if the “Giants of the Web” Designed Government Service Delivery? What have we learnt from the past decade of “government online” - "client centric" remains a challenge under the weight of red tape. An economy wide effort of breakthrough innovation is needed to drive the digital transformation of government service delivery over the next decade. What if the "Giants of the Web" Designed Government Service Delivery? Centre for Digital Business. January 2014.

2013: Anytime, Anywhere, Any Device:  A Case Study in Efficiency and Effectiveness. Author Intermedium. A case study of the Department of Immigration and Citizenship (DIAC) Client Services Transformation. At a time where many jurisdictions are swearing off big projects, the stellar success of the Department of Immigration and Citizenship (DIAC) Client Services Transformation – on time and on budget, underpinned by bipartisan support for the legislation and 70 ICT and other enabling projects – indicates that large and complex projects can and do succeed in the Government domain. Published by Intermedium. August 2013.

2009: Better Dealings with Government: Innovation in Payments and Information Services. The purpose of this discussion paper was to invite comment from industry on innovative ways of delivering government payments and collecting and sharing required information such as customer income details. Each year the Australian Government delivers more than $100 billion in payments through the Human Services Portfolio. This discussion paper was a dialogue with the finance, retail and ICT industries, peak bodies and academia on better ways of providing payment and information services and how we move to the next generation of service delivery and customer engagement. Industry discussion paper published by the Australian Government Department of Human Services. September 2009.

2006: The New World of Government Work. Microsoft Worldwide. Led the world-wide team development of this Microsoft whitepaper to stimulate discussion on some of the most profound challenges confronting government and society – that of a global connected world and aging society. Over the next few years, technology investments made by government will change the face of administrations and service delivery and alter the competitiveness of economies for decades. Published by Microsoft. March 2006.

2003: From Portal to Value Aggregator – A Distributed Approach to eGovernment. A journalistic paper I wrote that was published in the Telecommunications Journal of Australia, Volume 53, No.3, Spring 2003.

1999: Cyber Sectors Set for Power Shift – An Electronic Revolution is About to Rock the World of Financial Services. A journalistic article I wrote predicting and examining the impact of information brokers on the financial services sector. This article was based on personal commercial research I undertook as part of my MBA program. Published in the newspaper The Age Newspaper. 30 March 1999.