Transformation Agency Caution: ‘Digital Lipstick Won’t Work’
From 2015
Author Harley Dennett interviewing Marie Johnson. Published in The Mandarin. 28 January, 2015.
The single determinant of the unit’s success will be the client experience.
The focus must be on transformation — not ‘digital’ — and that means some inconvenient truths will need to be faced about accountability and old structures that are not needed.
The challenge at hand will require a profound understanding of the machinery of government — it is in every respect a complex system, and systems thinking is required.
Knowing the lever points that can change the system – as well as the fossilised structures…
…avoiding years of effort putting digital lipstick on the front end but which doesn’t change things.
