Govt spending $250,000 each month on NDIS app. By Denham Sadler, InnovationAus

In May 2021, I provided commentary in this InnovationAus article, on the eye watering amount that the NDIS is spending on the development of an app, and the continuing absence of co-design.

‘All these years later, there is still an absence of co-design. This is a major governance defect. The NDIS app is not co-designed. How can you design something that you don’t understand? Assumptions by consultants and bureaucrats who know best and then serve the result up for ‘user testing’…is not the same thing as co-design,’ Ms Johnson told InnovationAus.

‘Given the evidence presented to the public hearings at the time and in the current inquiry on independent assessments, any ‘new’ systems without co-design will be repeating the very causes of the current system chaos.

“This is putting sticky tape over the systemic defects – and it will break.’

Thank you InnovationAus for carrying this story. Read online here. PDF of the article here.