United Nations Asian Development Bank: Implementing eGovernment
From 2004
This is the Report of the Regional Workshop on Implementing eGovernment, facilitated by the United Nations-Asian Development Bank.
I presented to this international meeting on the successful implementation of cross-jurisdiction e-government – Business Entry Point Case Study.
In my presentation, I cautioned against over reliance on portals - a theme I still emphasise today.
Also a consistent them is designing and co-designing with the experience of the business.
I repeat a statement made by a small business operator in a co-design session:
‘Businesses did not go online for the pleasure of doing business with government - they would only do so if there was a clear value proposition and it was simple and easy.’
Presenter and commentator: Marie Johnson.
Published by Bangkok, United Nations – Asian Development Bank Institute. June 2004.