The dangerous culture that created Robodebt and RoboNDIS

Following the release of the Australian Public Service Commission (APSC) report on its investigation into Robodebt, with findings against individuals – some named, most not – with the defensive responses, the closing of ranks, and the friendly defenders present a case study of a toxic culture live in action.

There is a sense in the APSC report that Robodebt is done, that it is now in the past and that the inquiry was to address breaches of the Public Service Act and put in place measures to ensure that ‘a Robodebt’ never happens again.

But Robodebt was not a one-off failure of a bureaucracy where leaders ‘lost their way’.

Thank you InnovationAus for carrying this story. Read the article online here. PDF of the article here.