2014: When Will the Public Service Appoint CDOs?
From 2014.
Author Marie Johnson. Published in CIO Magazine. 8 October, 2014
This article looks at the growing global trend in the appointment of CDOs; and the work that I led in 2013 investigating the role of a CDO in the Australian Department of Immigration and Citizenship.
The defining governance questions went to the heart of the drivers for change and what is the changing risk profile.
Who is responsible for policy outcomes and adjudicating policy inconsistencies in the digital environment? Who is responsible for data, data quality and data analytics? Client experience? Driving costs out of operations?
Who leads a team that transforms the operating model and changes delivery arrangements? Who manages the deep changes to the workforce that result from these changes? Who is responsible for identifying and incubating creative and innovative concepts?
