2021: ‘Citizen-Centric’ Demolished by NDIS Algorithms

My article published in InnovationAus on 24 May 2021.

PDF of the article can be found here.

After more than twenty years of ‘citizen centric’ strategies by governments around the world, this week saw the demolition in Australia of any pretence of citizen-centric, participant-centric, person-centric – or any other version strategy based on ‘human’ centricity.

The theatre of citizen-centric has now run its course. And in the year 2021, citizen-centric has been replaced by the ungoverned rise of machine-centric algorithms.