2022: Part 1/6: Defending the NDIS ~ A Policy Examination
My Article in InnovationAus published on 18 April 2022.
PDF of the article can be found here.
The NDIS is a case study in the crucifying complexity of policy and service delivery. It is also a case study in the failings of digital government services.
This is quite a statement about a national program that commenced transitioning to full scheme operations just six years ago on 1 July 2016, having commenced in trial sites on 1 July 2013. It was during this same period (January 2015) that the Digital Transformation Office, the predecessor of the Digital Transformation Agency also came into existence.
The stories of both are interwoven in the most unfortunate way.
In the lead up to The Australian Federal Election on 21c May 2022, I shared my thoughts on the future of the NDIS. Through a series of short articles I explored issues that I know affect hundreds of thousands if not millions of Australian’s interacting with the NDIS. These issues deeply affect me and my family. The first article is on complexity and the harm that this causes.
